Privacy Policy
At Lacalux, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, shop with us, or interact with our services. By using Lacalux, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide you with the best possible shopping experience. The types of information we collect include:
a. Personal Information:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and account preferences.
- Payment Information: Credit card details, billing address, and transaction history.
- Purchase History: Records of products you’ve purchased, including order details and shipping information.
b. Non-Personal Information:
- Browsing Data: IP address, browser type, device information, and operating system.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your online experience, remember your preferences, and analyze website traffic.
2. How We Use Your Information
Lacalux uses your personal information for the following purposes:
a. To Process Orders:
- Fulfill and deliver your orders.
- Process payments and manage transactions.
- Provide customer support and communicate order updates.
b. To Improve Your Experience:
- Personalize your shopping experience by showing you products that match your interests.
- Send you tailored promotions, offers, and recommendations.
- Enhance website functionality and user experience based on your feedback and usage patterns.
c. To Communicate with You:
- Send you important notices, such as changes to our terms, policies, or services.
- Respond to your inquiries, comments, or concerns.
d. For Legal Compliance:
- Comply with legal obligations, prevent fraud, and enforce our terms of service.
3. How We Share Your Information
Lacalux does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
a. Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
b. Legal Requirements: We may disclose your information if required by law, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, prevent harm, or comply with legal obligations.
c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4. Your Choices and Rights
a. Account Management: You can update your account information, change your password, and manage your preferences by logging into your Lacalux account.
b. Marketing Communications: You can opt out of receiving promotional emails from Lacalux by following the unsubscribe link in the email or adjusting your account settings. Please note that even if you opt out, we may still send you non-promotional communications related to your orders or account.
c. Data Access and Deletion: You have the right to access, correct, or delete your personal information. To make such a request, please contact us at support@lacalux.com. We will respond to your request in accordance with applicable laws.
5. Data Security
Lacalux takes the security of your personal information seriously. We use a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Lacalux uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Children’s Privacy
Lacalux does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@lacalux.com. We are committed to protecting your privacy and ensuring that your experience with Lacalux is safe and secure.
Thank you for choosing Lacalux. We appreciate your trust and are dedicated to safeguarding your personal information while providing you with a luxurious and enjoyable shopping experience.