Shipping & Delivery
At Lacalux, we are dedicated to ensuring that your shopping experience is seamless and enjoyable from start to finish. This Shipping and Delivery Policy outlines how we process, ship, and deliver your orders. Please review this policy to understand our shipping methods, delivery times, costs, and other relevant details. By placing an order with Lacalux, you agree to the terms outlined in this policy.
1. Order Processing
a. Processing Time: Once you place an order on the Lacalux website, our team begins processing it as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak shopping seasons or sales events, processing times may be slightly longer. We will notify you of any significant delays.
b. Order Confirmation: After you complete your purchase, you will receive an order confirmation email with details of your order, including the items purchased, shipping address, and estimated delivery time. Please review this information carefully and contact us immediately at support@lacalux.com if any changes are needed.
2. Shipping Methods and Costs
a. Shipping Options: Lacalux offers a variety of shipping options to meet your needs. The available shipping methods, estimated delivery times, and costs will be displayed at checkout based on your shipping address and the items in your order. We partner with reputable carriers to ensure your order arrives safely and on time.
b. Standard Shipping: Our standard shipping option is available for most destinations. Delivery times typically range from 3-7 business days within the United States and 7-14 business days for international orders. Standard shipping rates are calculated based on the weight and size of your order, as well as the destination.
c. Expedited Shipping: For faster delivery, we offer expedited shipping options such as 2-Day Shipping and Next-Day Shipping. Expedited shipping is available for an additional fee, which will be calculated at checkout. Delivery times for expedited orders are 1-3 business days within the United States.
d. Free Shipping: Lacalux offers free standard shipping on orders over a certain amount. The minimum order value required for free shipping will be indicated on our website and may vary based on promotions or special offers. Free shipping is only available for qualifying orders shipped within the United States.
3. International Shipping
Lacalux proudly ships to a wide range of international destinations. International shipping times and costs vary based on the destination country, customs clearance procedures, and the selected shipping method. Please note that international orders may be subject to import duties, taxes, and fees, which are the responsibility of the customer. Lacalux is not responsible for any additional charges incurred at customs.
4. Delivery Times
a. Estimated Delivery Times: Estimated delivery times are provided at checkout and are based on the selected shipping method. Please note that these are estimates and not guaranteed delivery dates. While we strive to meet the estimated delivery times, factors such as weather conditions, carrier delays, and customs processing may affect the actual delivery time.
b. Tracking Your Order: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. Please allow up to 24 hours for tracking information to become available.
c. Delivery Issues: If your order is delayed or if you experience any issues with delivery, please contact our customer support team at support@lacalux.com. We will work with the carrier to resolve the issue and ensure your order is delivered as quickly as possible.
5. Shipping Restrictions
a. P.O. Boxes and APO/FPO Addresses: Lacalux does not ship to P.O. Boxes, APO/FPO addresses, or other military addresses at this time. Please provide a valid residential or commercial address when placing your order.
b. Restricted Items: Certain items may be restricted from shipping to specific locations due to legal regulations or carrier restrictions. If your order contains a restricted item, we will notify you and provide alternative options or issue a refund.
6. Lost or Stolen Packages
Lacalux is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, we recommend contacting the carrier directly to file a claim. For assistance, please reach out to our customer support team.
7. Order Modifications and Cancellations
a. Modifying Your Order: If you need to modify your order after it has been placed, please contact us as soon as possible at support@lacalux.com. We will do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.
b. Order Cancellations: You may cancel your order before it has been processed for shipping by contacting our customer support team. If your order has already been processed or shipped, you may need to wait until you receive the package and then follow our return process.
8. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at support@lacalux.com. We are here to help and ensure that your experience with Lacalux is as smooth and satisfying as possible.
Thank you for choosing Lacalux for your fashion needs. We look forward to delivering luxury and style to your doorstep.